Crisis, Issue & Litigation Support
Today’s leaders face a broad array of threats, including operational challenges, investor-state disputes, civil and criminal litigation, product recalls, aggressive government inquiries, internal investigations, cybersecurity attacks, employment matters, and class action lawsuits. These dynamics create substantial reputational risks, demanding a proactive and comprehensive approach. Successful organizations don’t just respond to crises; they anticipate them. With robust processes and procedures in place, they can identify potential issues before they escalate, safeguarding their reputation and ensuring operational continuity.
Our Expertise
Our Crisis, Issue & Litigation experts have extensive experience in helping organizations and companies across industries prepare for, manage, and recover from issues and crises of all shapes and sizes. We work with clients to establish airtight processes that allow them to see around the corner, avoiding issues before they balloon into full-scale crises. When a crisis does occur, our team is equipped to manage real-time responses and navigate through the aftermath, helping to restore reputations and minimize long-term damage.
Trends We Navigate
- Cyber breaches and escalating digital threats
- Investor activism and heightened stakeholder scrutiny
- Litigation risks impacting business continuity
- Global pandemics and public health crises
- Media investigations and reputational challenges
- Product recalls and regulatory compliance issues
- Rising regulatory pressures on ESG and sustainability standards
- Supply chain vulnerabilities and global disruptions
- Political instability and geopolitical tensions
- Misinformation and the spread of false narratives
Our Key Services
Utilizing AI-driven predictive tools for online issues monitoring, reputational assessments, and vulnerability evaluations related to political and activist investors in order to stay ahead of potential crises.
Proactively equipping clients to anticipate and mitigate potential crises through scenario planning, continuous monitoring, intelligence gathering, crisis plan development, spokesperson training, and simulation exercises.
Developing and executing a comprehensive communications strategy that includes digital execution, press office support, international coordination, political and regulatory interventions, and customer engagement to manage the crisis in real time.
Rebuilding and strengthening reputation by revisiting past positioning, crafting new narratives, conducting internal investigations, redeveloping strategy, rebuilding key relationships, and enhancing internal communications for long-term recovery.
Featured Case Studies
A major airline faced significant labor relations challenges and needed a refreshed strategy to ensure internal crises could be effectively handled.
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A leading global support services company faced a major media investigation into labor rights violations at a clothing factory they had audited.
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A UK-based water company faced significant reputational challenges, including sustained negative media coverage and attacks from other various stakeholders related to its use of storm overflows and supply outages affecting thousands of customers.
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A global technology company sought to stay ahead of evolving technology policy and regulatory changes across multiple countries in the Middle East and South Asia.
Learn moreCrisis, Issue & Litigation Support senior team
Meet the people who are delivering impact, knowledge, and strategic insights in this area for companies and organizations around the globe.
