case study

Designing a transformative labor relations strategy for a global airline

CLIENT TYPE
A major airline

INDUSTRY
Transportation & Mobility

LOCATION
Europe

Challenge

A major airline faced significant labor relations challenges and sought our expertise to develop a refreshed strategy that would effectively manage internal crises and improve its long-term approach to employee engagement.

Approach
  • Conducted a rapid, strategic review of the company’s labor relations positions to identify key issues and gaps.
  • Developed a new strategy, including scenario planning and an execution plan, to ensure the effective and timely resolution of current conflicts.
  • Assessed sentiment drivers within the business to inform the development of labor and overall human resources principles.
  • Evaluated external perceptions and the company’s positioning relative to peers to understand potential impacts on the acceptance of its new labor relations plan.
Impact

Our comprehensive approach helped the airline successfully implement its new labor relations strategy, improving organizational stability. Proactive conflict management fostered a more engaged workforce and strengthened the company’s internal and external positioning. These efforts resolved immediate tensions and contributed to the long-term stability of employee relations, boosting overall performance and morale.